Technical Services

As a Telx customer, you can outsource the technical support of your colocated enterprise data center, server colocation, or cloud computing environment to us. Our highly trained technicians draw upon our vast data center and network services experience to provide a wide range of support solutions geared to your requirements. As a result, Telx helps you:

• Gain superior network performance for seamless exchange of information
• Ensure reliability and scalability when transaction speed is of the essence
• Eliminate the cost of additional full-time, on-site technical support

Telx data center support: Your comfort zone for reliable performance
The Telx Technical Support team can access your data center equipment 24/7/365 at our colocation centers or interconnection facilities more quickly, minimizing the costs associated with dispatching a technician. All technical support is fee-based and is billed in 15-minute increments for all services rendered, irrespective of complexity. Rest assured, whenever you need support, Telx skilled technicians will respond promptly to resolve any issues as soon as possible.

On-Call and Remote Hands Packages

Telx gives you the flexibility to choose how we deliver support. Our Remote Hands packages are available on a monthly or per-usage basis. Contact a Telx sales representative to help determine which support option is right for you.
24x7x365 technical support is available via the Telx Web portal, phone at 1.888.TELXTECH (1.888.835.9832) or e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . If you have a technical support issue please click here.  

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